Refund policy

Return & Refund Policy

We want you to love your skincare experience! If you are not completely satisfied with your purchase, we accept returns of unopened and unused products within 14 days of receiving your order.

Condition of Return Items must be in their original, unopened packaging. For hygiene, health, and safety reasons, we strictly cannot accept returns or offer refunds for products that have been opened, tested, or used.

How to Start a Return To initiate a return, please contact our support team at . Please do not send products back without receiandiamel832@gmail.com.ving prior approval and instructions from us.

Shipping Costs Customers are responsible for all return shipping costs. Please note that original shipping fees are non-refundable.

Damaged or Incorrect Items If your order arrives damaged or you received the wrong item, please email us with a clear photo within 48 hours of delivery. We will gladly arrange for a free replacement to be sent your way.